Lean Vacations: How to Improve the Efficiency of the Tourism Industry

Today, we are seeing an increase in genuine interest in tools that enhance the productivity of the tourism and hospitality industry. The introduction of lean technologies, digital solutions, and the use of human resources are all helping to accelerate the goals of improving quality and increasing tourist loyalty without attracting major investments. The regions have already gained significant experience in identifying hidden resources to improve work processes and effective teamwork in optimizing the guest service cycle. Which factors have the greatest impact on labour productivity in the tourism industry: digital technologies, human resources, or operational maturity? How does increased labour productivity affect the quality of customer service and their loyalty? How can we identify weaknesses and areas for increased productivity?