HR for the Tourism of the Future: Strategic Private-Public Partnership to Develop Human Capital

Given the lack of skilled professionals and the serious increase in the number of hotel rooms over the next five years, finding and training staff to work in the hospitality industry is a particularly acute issue. Solutions are needed to provide on-the-job training throughout the year, attract skilled workers from other countries, establish a talent pool, and provide targeted training, including short-term training. Can the industry articulate the requirements for the skills of the future today? What lessons can we learn from the experience of partnership between government, education, and business? What kind of expectations do workers have from the on-the-job model of education in tourism and hospitality? How much time is needed to train a mid-level manager and operational specialist at a hotel? How can we synchronize academic training programmes with practical work at hotels?